FAQs

ABOUT MY ORDER:

I've just placed an order, what happens next?

After your order has been placed, you will receive an order confirmation with information on your purchase. When your order is shipped from our warehouse you will receive a shipping confirmation by email. In the shipping confirmation you will find a tracking link which you can use to follow your order all the way to your home. Finally you will be notified by text message (SMS) when the order is out for delivery. We therefore recommend that you enter an up-to-date phone number at checkout.
Which payment options do you offer?

We offer the following payment methods: credit/debit card through Visa, MasterCard and American Express, as well as PayPal.
How much is shipping and how long does it take?

For all shipping costs and information please refer to the Delivery & Returns page.
Can I return an order?

If you are not satisfied when you receive your order, you have seven days to return it from the date of receipt.

To return your order, please send an email to customerservice@consorcio.co.uk, indicating the order number and reason for return.

Returned products must be in their original packaging and in perfect condition. Unless the return is due to a defective product, the shipping costs will be assumed by the customer.

After receiving and checking the returned goods, we will refund the corresponding amount by bank transfer to the account number indicated, or replace the order in the case of defective products.
Can I cancel or change an order?

We’re in the process of automating our warehouse and your order will start to be processed as soon as possible. When it has started to be processed you cannot make any changes to/cancel your order.

You can however return your order to us - please refer to the Delivery & Returns page.
Where is my order?

In your shipping confirmation there is a tracking link which you can use to find your order's current location. If you haven't received a shipment confirmation, please email customerservice@consorcio.co.uk and we'll help clear that up for you.
What happens if I don't receive my order?

If there is no one present to take delivery of the goods the courier will leave an attempted delivery card. This card will contain the contactable number for the courier in which you can call to re-arrange delivery or collect the parcel from the relevant depot/post office. If you have any problems with delivery please email our customer service team at customerservice@consorcio.co.uk.
How can I get in contact?

If you have any questions or problems with an order, feel free to contact us by email at customerservice@consorcio.co.uk.

ABOUT OUR PRODUCTS:

How long do anchovies last in oil?

As the anchovies are semi-conserved, there is a limited expiration time that needs to be determined, which can range from 6 months to 1 year. This period of time will be imposed by the manufacturer, and it depends on the way the anchovies were elaborated. An expiration period can be different from one manufacturer to another.
Where do our anchovies come from?

We fish our anchovies from the coastal waters of the Cantabrian Sea, the southern part of the Bay of Biscay in the Atlantic ocean.
What are the health benefits of anchovies?

  • Anchovies are rich in omega-3 fatty acids, essential for a balanced diet.
  • Anchovies are a source of proteins with a high biological value, similar to that of eggs or meat.
  • Anchovies contain vitamins A, D, E and K.
  • Anchovies also contain vitamins B2, B3, B6, B9 and B12.
What is the difference between preserved and semi-preserved?

A preserved product has been packaged in a hermetically closed container and subjected to a heat treatment (sterilization) sufficient to destroy or inactivate any microorganism. In this way, the product can be stored at room temperature for a long time. The shelf life of these products in perfect condition is several years. An example is canned fish.

A semi-preserved product is kept in a waterproof container that has undergone a treatment that stabilizes it for a limited time. An example is salted anchovies or anchovy fillets in olive oil, matured by the effect of salt. They are introduced into barrels separated by layers of salt to ensure that it penetrates well, a weight is placed on the barrels.

This causes water to escape from the meat and a series of transformations take place during six months until they are mature, which modify its aroma, texture and flavor. As they are not sterilized products, they must be kept refrigerated.
Where and how should I keep a semi-preserved product?

Tins and jars of anchovy fillet and salted anchovy should be kept in the refrigerator. However, they should be consumed at room temperature. It is recommended to remove them 2 hours before consumption, since the oil will be semi-solid due to the cold.

Once opened, the can or jar of anchovy fillets can be kept refrigerated for a few days as long as they are covered with oil, this way they can preserve all their flavor.

In the case of salted anchovies, they must be kept in their container covered by the brine they came in.
Can canned tuna contain Anisakis?

In the case of canned fish (e.g. Albacore tuna) the sterilization processes guarantee the death of the parasite.

In semi-preserved foods, the elimination of the parasite is achieved through the salting process (salting and anchovy fillet).

In this way we guarantee that our products are completely free of Anisakis and therefore safe for the consumer.